MK
Is the re-keyed e-mail path really the same event? Different SLA start.
A modelling surface for change-management requests. The chrome is monochrome steel on paper; all color in the product belongs to the sticky grammar, so the timeline reads as a legend at a glance. Conventions follow eventstorming.com, adapted where the digital medium can do better than a paper wall.
Includes requests raised by e-mail and re-keyed by the service desk — same event, different channel.
Is the re-keyed e-mail path really the same event? Different SLA start.
Splitting it. Raised a question sticky in the parking lot.